Returns & Exchanges
At Prym, we want your home to be your sanctuary, which is why we offer a 30-day window for returns on all furniture and decor items to ensure they fit perfectly in your space. All returned items must be in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Pack with Care
Carefully place the items back into their original protective packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Ship It Back
Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location or schedule a home pickup for larger furniture pieces.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing