Frequently Asked Questions

Everything you need to know about bringing Prym quality into your home.

What is the typical shipping timeframe for furniture items?

Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.

Do you offer a warranty on Prym home products?

Yes, all Prym furniture and structural home goods are backed by a comprehensive 2-year limited warranty covering manufacturing defects and material integrity.

What is your return policy for home textiles and accessories?

We accept returns on unused textiles, rugs, and accessories within 30 days of delivery. Items must be in their original packaging to be eligible for a full refund.

Are your wood products sustainably sourced?

Sustainability is at our core. We exclusively use FSC-certified timber and eco-friendly finishes to ensure our products are safe for your home and the planet.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our real-time delivery portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.